The application support analyst will be the bridge between the business and our engineering team. They will investigate technical incidents which may arise from our patient or doctor applications and our central monitoring systems. The role includes occasional travel to the head office in Manchester and out of hours support.
Push Doctor Values
We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.
We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.
Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight, so we need to be resilient and never lose faith.
- Strong analytical/problem solving skills
- Proactively assign, manage and prioritise relevant support tickets on Zendesk
- Strong knowledge of SQL. Writing and understanding complex queries
- Knowledge and practical experience of one or more of these technologies - .Net, Web services, Azure, Android, iOS etc.
- Ability to communicate technical information effectively to a non-technical audience.
- Technical knowledge and practical experience of computing technologies
- Monitor progress of requests for support and ensure users and other interested parties are kept informed. Takes corrective action to avoid or minimise delays.
- Excellent written skills with close attention to detail and strong verbal communication skills.
- Ability to work under own initiative, manage own time and work to deadlines.
- Autonomy - Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
- Influence - Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism. Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
- Complexity - Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
- Business Skills - Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organisation. Takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Mentors colleagues. Maintains an awareness of developments in the industry. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder. Takes account of relevant legislation.
- Competitive Salary
- Free Push Doctor for you and your family
- In house gym
- Free snacks / food / drinks / fruit in the office
- Flexible working
- Life Insurance
All Push Doctor roles are subject to a DBS check in line with safer recruitment standards