Customer Experience Advisor

Manchester, England, United Kingdom

Description

Apply your skills in a space that matters!

Push Doctor is a multi-award winning digital health company that enables you to have a video consultation with a GP within 6 minutes on any device. We’re growing at a phenomenal pace and we’re looking for amazing people to join us on our game-changing adventure to make millions of people healthier and happier.


Push Doctor Values

Empathy

We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

Ambition

We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Resilience

Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight, so we need to be resilient and never lose faith.

Requirements

The role of CX Advisor is 100% focused on excellence in patient care. Ensuring excellent patient experience throughout their whole journey with Push Doctor and ensuring all queries are resolved as quickly as possible. Passionate and caring in everything they do, focused solely on making sure patients get exactly what they need when they need it. The CX Advisor acts as the first point of contact for all patients, pharmacists and other stakeholders and ensures excellence in patient care at all times, regardless of the channel of communication.


The people we’re looking for:

Willing to push the boundaries | Able to think outside the box | Intelligent |Not afraid of hard work

| Leaders in their field | Keen to progress


Job Overview

Skill specific

Benefits

All Push Doctor roles are subject to a DBS check in line with safer recruitment standards

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